Sales and Customer Focus

Presentations by Feike Cats guarantee inspiration, fun and energy! The presentation Customer Orientation in Practice is full of directly applicable tips & tricks for everyone within the organization. From receptionist to management. You...

How fun is it within your organization? Are the employees satisfied or enthusiastic? And how does that translate to your Customer (Citizen, Patient)?

Presentations by Feike Cats guarantee inspiration, fun and energy! How much fun is it within your organization? Are the employees satisfied or enthusiastic? And how does that translate to your Customer (Citizen, Patient)?

Do you want to know more about the future of e-retail? Then Tom Coronel is right for you! After all, he is not only a racing driver, but also an entrepreneur and owner of Booster Media Solutions and Create2fit. Tom himself says: ''if you...

Sure ... we can talk about how to create an organization with customer excellence, hostmanship, the 9+ NPS experience ... We can make it as complicated as we want. But let's start with the basics. Being nice to each other, to our visitors...

Do you want to be indispensable and irresistible to your customers? Do you want to work on indestructible customer relationships? Then listen to your customers with unconditional love. They will be happy to give you the answers you are...

The future of retail is characterized by strong digitization. Virtual reality and 3D printers enable us to combine perception, personalization and on-the-spot production. Intelligent systems ensure seamless fulfillment, and more and more...

Reverse psychology... you know that. How do you deal with your clients? How do you make a difference? How do you stand out? Book this workshop full of "tips and tricks" and a hint of humour, to get on well with clients!

As an organisation, you constantly think in terms of your customers' expectations. During this lecture you get to know your future customers. Book this interactive lecture with humor and make your organization future proof!

I create a clear picture of the 4° revolution we are currently entering. Both socially and economically, power is tilting and that puts all business models under pressure. Some even upside down. With my keynote, I give a number of...

In a sounding board session of (maximum) an hour and a half, I like to seek dialogue with the audience in the context of optimization. We can determine the exact framework together in advance.

An inspiring lecture with lots of humour that gives a clear picture of the situation in the Dutch retail sector

Speaker: Willem Poterman. 'Big Bang Disruption' through exponential technology and creative business models. Gamechangers that demolish entire industries from nothing. What can we learn from this and how to turn your ideas and...

Speaker: Saskia van Wolferen. As founder of Business Women Netherlands, I share my entrepreneurial story about community building on Instagram. Within 1.5 years, the account @businesswomennederland grew to 10,000 followers. All through...

Interactive presentation on how our brains work in judging brands. What situations tempt us to buy, when do we actually have no control over our behaviour? Many appealing examples.

Sales bij B2B bedrijven wordt steeds onpersoonlijker. Flitsende websites, productpush content, marketing automation, chatbots….en het salesteam krijgt een LinkedIn knoppen training…. Maxim denkt dat het anders kan. 15 jaar geleden...