Feike Cats: Customer Focus

Experience expert

1 hour

NL, EN

Sales and customer focus,
Hospitality,
Relationship marketing

Inspire,
Motivate,
Inform

Presentations by Feike Cats guarantee inspiration, fun and energy! The presentation Customer Orientation in Practice is full of directly applicable tips & tricks for everyone within the organization. From receptionist to management. You leave the room with concrete points and are eager to apply them in practice.

Exceed expectations
Exceed the Customer's expectations. To turn your Customer into a fan, you have to go that extra mile. First of all, listen to the Customer's ideas and get to know his or her needs and wishes. If you don't, you're failing to give him what he needs. Simply because you don't know what his needs really are. It sounds simple, but you can only meet Customers' wishes and requirements if you know them.

In order to do business successfully, it is mainly about acquiring and retaining customers. Those who tackle this in the simplest, most effective and creative way have the greatest chance of success, profit and continuity. According to Feike Cats, this creativity must be sought primarily in practical applicability.

Content practical presentation Customer focus
How do I make fans of my Customers?
How do I make my Customers loyal to my organization?
How do I give my organisation a face of its own?
How do I meet the wishes and needs of (potential) Clients?
How do I get good contact with my Clients?
Which kind of Clients can I earn the most money from?
How do my Clients think about my organisation?
Why do Customers do business with my organisation?
What influence do (potential) Customers have?
How can employees make a difference?

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