Speaker - Resilience in the Workplace

Expert, Trainer/Coach

1,5 hour

NL

Working / Happiness at work,
Customer experience,
Behavior change,
Psychology

Inspire,
Confidence,
Happiness at Work

Christian Dol is an expert in dealing with aggression, transgressive behavior and strengthening resilience in the workplace. With years of experience in both practice and on stage, he knows how to turn a loaded topic into a powerful story that inspires and sticks.

Aggression in the workplace is no longer the exception - it is a reality that more and more organizations are facing. Not only in healthcare or public services, but also within commercial industries, education, customer contact centers and business. From visible aggression to latent tension and passive-aggressive behavior: insecurity creeps in and undermines professionalism and job satisfaction.

As a much sought-after speaker and the authority on dealing with aggression, resilience and behavioral safety, Christian helps organizations, teams and professionals to stand firmer in challenging situations. His strength lies not only in his vast knowledge and experience, but also in his ability to truly inspire, raise awareness and get people moving.

With thousands of trainings, keynotes and master classes behind his name in a variety of sectors - from healthcare to government, from education to business services - clients know how to find him for impactful sessions.

A confrontational, enlightening and practical presentation about what aggression does to us, how to recognize it and - most importantly - how to respond to it professionally and confidently.

Aggression does not start with swearing, intimidating or threatening.
It often arises much more subtly - in frustration, powerlessness, disappointment or emotion. This is precisely where you as a professional can make a difference by recognizing it early on, taking control and responding professionally. If the behavior escalates, it is important to set and monitor your professional boundaries in the right way.

Content highlights presentation:
✨ Recognize different forms of aggression:
Frustration, manipulation, emotional pressure, swearing, intimidation or passive-aggressive behavior - you will learn to distinguish them and anticipate them. This allows you to consciously choose which behavior to use in any situation in order to effectively influence and redirect that particular form of aggression.
✨ Set and monitor boundaries effectively:
Discover the difference between a personal and professional boundary. Experience how to communicate your boundaries clearly and respectfully - without guilt or conflict.
✨ Regulating your own tension:
In situations of pressure or aggression, your internal reaction is all-important. You will learn how to recognize and control your own stress signals so that you remain in control.
insight into automatic reactions:
Why do we react the way we do? You will gain insight into the psychological mechanisms behind your behavior and learn how to deal with them consciously.

More about Christian Dol:
Although many people may (re)know him from television, he has also built an impressive resume off-camera as a speaker, trainer and expert on resilience.
✔ More than 15 years leading in the field dealing with aggression, de-escalation and resilience
tens of thousands of professionals trained in various industries
founder of a successful training agency and the National Expertise Center for Managing Aggression & Violence (LEOMAG), among others

Christian knows how to bring a serious subject like aggression and resilience in a unique way: with depth and sharpness, but also with lightness and humor. His approach inspires, touches and puts things in perspective. No dry words, but recognizable situations, practical tools and the necessary humor - precisely this golden combination makes his story powerful and accessible.

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