Request
Contact with customer
Proposal
Booking
Performance
Request
- Customers are looking for an act for their event on ShowBird.
- If they have found an interesting act, they submit an application.
How do I know I have received an request?
Do you like a performance and do you have all the information needed for a concrete proposal? Then click on the blue button at the bottom of the application. You can then 'answer' the request with a proposal via ShowBird. If a customer makes a request, you will immediately receive an e-mail and text message containing the customer's request. You can view and respond to the request directly from that email.
Where can I find my requests in My Account?
The overview of all requests and bookings for your act(s) can be found on your personal ShowBird pages under [My Gigs] (a 'gig' is a performance). Are you logged in? Then you will see your name at the top of every page. Click on your name and choose [My Gigs] from the drop-down menu.
What should I do with an Request?
Go to [My Gigs] and click on the green button 'Check Request'. The moment you receive a request, you can do three things:
1. Send a proposal. Do you have enough information to send a proposal? Then immediately click on the button with 'Make a proposal'.
2. Ask the customer a question. Do you need some more information to be able to send a proposal? Click on 'Ask customer question' and send your question directly to the customer via our chat function.
3. Decline the proposal. Are you unexpectedly prevented? Then reject the proposal and update your calendar via [My Calendar].
How long do I have to respond to an Inquiry?
Try to respond to a request within 4 hours. If necessary, you can come back to it in more detail later that day. We see that the chance of a booking decreases rapidly after 4 hours. Did you not respond within 24 hours? Then the request is removed from the system. Of course we take into account the night hours.
See this page for a detailed explanation of the comment policy.
Can I also reject an Request?
Try to prevent this as much as possible by keeping your ShowBird agenda up-to-date. Did you know that you can even link your own online agenda to your ShowBird agenda? If you really cannot perform the performance, you can reject the request via the red button at the bottom of the request. Then indicate why you reject the application. That helps the customer.
Can I recommend another artist if I can't?
Yes, that's always nice! Send the customer a message via the chat function or put it in the message field when you decline the request. The recommended artist must have an account on ShowBird.
My Request has been withdrawn/terminated by the system, what now?
You have not responded within 24 hours and ShowBird assumes you are inactive. The request will be withdrawn and your account will be deactivated. Do you want your account to be reactivated? Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Contact with customer
- You have 1-on-1 contact with the customer via our chat function.
- No intermediaries or unnecessary links, as soon as possible to that booking.
Can I consult with the customer?
Yes, you can easily switch directly with the customer via the chat function on the platform. This works just as easily as Whatsapp, for example, and you also receive a notification via e-mail with every new message. You can find the chat function in the [My Gigs] area. Click on the blue speech bubble on the left of the relevant request and the chat will appear.
I am not notified of a new chat message, what now?
Go through the steps below:
1. Check in [My Profile] whether your e-mail address is correct. Isn't he right? Then adjust it. Is he right? Go to step 2.
2. Check your SPAM box, is the email here? Then mark the sender as 'wanted'. Is the email not there? Go to step 3.
3. If the solution is not in the steps above, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Can I email/call/appoint with the customer?
Contact with the customer is via the chat function on the platform. You can also respond to chat messages from the customer via e-mail, which will be transferred to the chat. The moment you are actually booked, you will receive the contact details of the customer (email address and telephone number).
How long does it take for the customer to respond?
Have you sent a proposal and/or chat message to the customer? Then the customer has 72 hours to respond. After 72 hours, we will send an email asking if the application is still current. Here we give two options:
- The customer is given more time to decide (after which this process is repeated);
- The customer withdraws the request or rejects the proposal.
Tip: always send a chat message to the customer when you would like a response.
Can I send photos/videos to the customer?
Yes, that's possible. Send your material to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will forward it directly to the customer. Sometimes it is important for the proposal that the client receives visual material. Consider, for example, the possibilities of outfits, the appearance of the act or an extra impression of the atmosphere.
Why are my contact details blurred in chat?
This has to do with privacy legislation, only after the booking has been confirmed can you as an artist see the customer's data and vice versa.
Can I negotiate with the customer?
Of course. The customer may have asked a specific question or requirement in his application. You can consult and negotiate with the customer through our chat function. At the bottom of the application you will find the button 'Ask customer question'. This starts a personal conversation with the customer. This way you can discuss the details and options regarding the performance. Please note: telephone numbers, e-mail addresses and URLs are made invisible by the system. Do you need help conversing with the customer? Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
The customer has agreed in the chat, now what?
It is important that the customer also accepts and pays for your proposal. Both the customer and you will immediately receive a booking contract in the mail. Haven't received a contract yet? Then the booking has not yet been confirmed via the correct route. Can't find your customer? Have him/her contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Proposal
- The proposal contains the information from the application + your requirements for the performance
- It's your turn, as soon as you have sent a proposal, a customer can book you
How can I send a proposal to the customer?
Once you have received an application, it is your turn. Go to [My Gigs] and click on the green button [Check Request]. You will find information about the application here. Select the 'Create a proposal' button at the bottom. Here you can add a personal message and determine your price for this request. Is everything okay? Then click on 'Send proposal' and your proposal will be sent to the customer immediately.
What should I include in the proposal?
Have you made certain agreements in the chat? Then make sure you include this in the 'Special Appointment' when completing your proposal. Think of agreements about the technique, duration of the performance, available space, rider, etc. In addition, you naturally determine the price for this request when making your proposal.
I have a question about the cost calculation in the proposal form.
In the cost calculation you can enter your desired salary + travel costs. We then also show the price that the customer will see. At the bottom you see the fee that you will eventually receive on your account. Do you have questions about this? Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
I have sent a proposal, what now?
The customer has 72 hours to respond. After 72 hours, we will send an email asking if the application is still current. Here we give two options:
- The customer is given more time to decide (after which this process is repeated);
- The customer confirms the booking or rejects the proposal.
Tip: always send a chat message to the customer when you would like a response.
How long is my proposal valid?
Your proposal is valid until you withdraw it or until the system removes it due to customer inactivity. You can of course agree a deadline with the customer via the chat function. Sometimes the customer still has to consult internally before a GO can be given. Make good agreements about this.
Tip: as long as the customer has a proposal, he has the option to confirm it. Have you accepted another booking in the meantime? Then make sure you withdraw your proposal in time to prevent a double booking.
How non-binding is my proposal?
A proposal is always without obligation. You are free to withdraw it. The agreements between you and the customer are leading.
Tip: as long as the customer has a proposal, he has the option to confirm it. Have you accepted another booking in the meantime? Then make sure you withdraw your proposal in time to prevent a double booking.
Can I still view/change/withdraw my submitted proposal?
Yes, that's possible. Go to [My Gigs] and click on 'Proposal (view/edit)' in the appropriate ticket. You can view your proposal here. Do you want to change something? Then click on the blue button [Change proposal] at the bottom. Do you want to withdraw your proposal? Then click on the red/white button [Cancel proposal] at the bottom.
Can I still change the text in my proposal?
Yes, that's possible. Go to [My Gigs] and click on 'Proposal (view/edit)' in the appropriate ticket. You can change date, time, text and price here. Then click on the blue button [Resend proposal]. The customer is automatically informed by e-mail.
How do I change the date/time/length of my proposal?
Go to [My Gigs] and click on 'Proposal (view/edit)' in the appropriate ticket. You can change date, time, text and price here. Then click on the blue button [Resend proposal]. The customer is automatically informed by e-mail.
The VAT percentage in my proposal is incorrect, what should I do?
The proposal automatically maintains the VAT percentage that you entered in your act presentation. Isn't this correct? First check whether the settings in your act presentation are correct. Doesn't this match? Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. Does it match but is it not correct? Then first change the VAT percentage in your act presentation. Then send a new proposal to the customer.
Does ShowBird work with options on proposals?
No, ShowBird itself does not work with options. You can of course agree a deadline with the customer via the chat function. Sometimes the customer still has to consult internally before a GO can be given. Make good agreements about this.
Tip: as long as the customer has a proposal, he has the option to confirm it. Have you accepted another booking in the meantime? Then make sure you withdraw your proposal in time to prevent a double booking.
What happens if the customer rejects my proposal?
If the customer does not agree with your proposal, the customer can reject your proposal. You will then receive an e-mail stating the reason for rejection. This means that the booking is canceled or that the customer wants to negotiate the terms.
What happens if the customer accepts my proposal?
If the customer approves your proposal, there is a booking. A binding agreement is immediately established, which both parties receive via e-mail. You're going to perform!
The customer no longer responds to my proposal, what now?
The customer has 72 hours to respond. After 72 hours, we will send an email asking if the application is still current. Here we give two options:
- The customer is given more time to decide (after which this process is repeated);
- The customer confirms the booking or rejects the proposal.
The ShowBird team is also working daily to contact customers who have an open proposal ready to help them convert it into a booking. Of course you can also send a reminder/ultimatum yourself via the chat function. Do you think it's taking too long? You are always free to withdraw your proposal.
Can I send my rider along with the proposal?
Certainly. Under [My acts] you will find 'requirements' and here you can set all requirements for the customer. This is then sent along with the proposal as standard.
The customer asks me questions about the payment, what should I do?
You can find more information on the [Payments] page. Here you can refer the customer.
Booking
- With a booking you have a contract with the customer.
- We take care of all administration and contracts for you.
How do I know I'm booked?
You will immediately receive a booking contract in your email, in which you will find the contact details of the customer. In your ShowBird account under [My Gigs] you can also see if you are booked. You will then see 'Performance booked' on the right side of the relevant ticket. You can also immediately find the Agreement there.
Please note: did you not receive a booking contract or does your account not state that the performance has been booked? Then the performance cannot (yet) take place.
With whom do I have a contract?
The contract is entered into between you ('Artist') and the customer ('Client'). ShowBird is not a party to this. We will take care of the administration.
Do I have to make a contract myself?
No, the contract is automatically generated by ShowBird. This is immediately sent to both you and the customer. You can also find it in your ShowBird account under [My Gigs]. Note: ShowBird is not a party to the agreement. It is entered into between you ('Artist') and the customer ('Client').
The data in the contract does not match the agreement, what now?
The data in the contract has been taken from the proposal you made. Are things not right? Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Can the customer still cancel the booking?
Yes, the customer can still cancel the booking at any time. Depending on the cancellation policy you apply, you will be compensated for this. Have you not made any agreements about this with the customer? Then the cancellation conditions that you have entered on ShowBird via [My Profile] apply.
Can I still cancel the booking?
Yes, that's possible. Try to avoid this at all times. Do you have to cancel your performance unexpectedly? Then go to [My Gigs] and click on the relevant ticket on 'Agreement'. Click on the red/white 'Cancel performance' button at the bottom. There is a form that needs to be filled out.
ShowBird charges 10% commission for its services when booking. Even when you cancel you will receive an invoice for our fee. We normally take care of the administrative handling (invoicing, payment, etc). We will of course also do this with regard to this cancellation (credit note, refund, etc).
Have you found a replacement artist you want to recommend? That's great, send the customer a message via the chat function or put it in the message field when you reject the request. The recommended artist must have an account on ShowBird.
I have not received a Booking Contract, what now?
Go through the steps below:
1. Check in your account at [My Gigs] whether the gig has really been booked. If so, you will immediately find the Agreement there.
2. Check in [My Profile] whether your e-mail address is correct. Isn't he right? Then adjust it. Is he right? Go to step 3.
3. Check your SPAM box, is the email here? Then mark the sender as 'wanted'. Is the email not there? Go to step 4.
4. If the solution is not in the steps above, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Customer says it has already been confirmed, but I don't have a contract yet?
Go through the steps below:
1. Check in your account at [My Gigs] whether the gig has really been booked. If it says 'Performance booked', go through the steps of the question above. If not, go to step 2.
2. Point out to the customer that the booking still needs to be officially confirmed and paid for. The customer must accept your proposal via the payment page.
Read more about the payment method for customers on ShowBird here. You can also refer your customer to this.
The customer has agreed in the chat, now what?
The booking has not yet been confirmed. Point out to the customer that this still needs to be officially confirmed and paid via the payment page. Only then can you actually start performing. You can direct the customer to the page that explains the booking process for customers.
Where can I find the customer's contact details after booking?
You will find this in the booking contract that you received by e-mail. You can also find these in your ShowBird account via [My Gigs]. Click on Agreement in the relevant ticket and scroll down. You can download the Contract.pdf here.
The date/time/price of the booking has changed, now what?
Did things change after the booking was confirmed? Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Performance
- You're going to perform! Discuss details about your Gig directly with the client.
Where can I find the customer's contact details?
You will find the customer's contact details in the booking contract that you received by email when the booking was confirmed. You can also find it in your ShowBird account under [My Gigs].
Tip: Customers appreciate it if you proactively contact them in advance to discuss practical matters surrounding the performance. Good preparation is half the job.
Where can I find the location of the event?
You coordinate the location of the event with the customer. In some cases, the location is already known at the time of the application, but certainly not always.
Tip: the location in the booking contract is not always the address of the performance. So coordinate this well in advance with the customer to avoid misunderstandings.
I am unable to be at the performance (on time), what now?
Contact the customer immediately and come to a solution together. You will find the customer's contact details in the booking contract that you received by email when the booking was confirmed. You can also find it in your ShowBird account under [My Gigs].
Have you consulted the above information, but are you unable to find a solution?
Please contact us by e-mail.
Or call us: between 9:00 am - 5:00 pm we can be reached by telephone at 0702810060
