Procedure
Payment Options
Cancellations
Procedure
When do I have to pay?
You pay the moment you accept a proposal and thereby confirm the booking. You choose the payment method with which you want to confirm the booking. The entire amount will be deposited into a secure account and the artist will be paid no later than 3 working days after the performance.
Are my payments safe?
Yes, 100%. We use secure SSL pages to process your payment. ShowBird is a member of Thuiswinkel Waarborg. We work with the payment service Mollie, our Payment Service provider. This way, secure online payment is guaranteed.
We protect both the customer and the artist: you as the customer pay in advance, at confirmation > money ends up in a safe account > We pay the artist no later than 3 working days after the performance.
How much does ShowBird cost?
Nothing at all, using ShowBird is free for customers!
Can I receive a quote?
Yes, the proposal you receive from the artist is your quote.
You can view this in your ShowBird account under Request.
You can also download the proposal as a PDF version.
Note: only when you accept and pay for the proposal, a binding agreement is created.
The performance is final and immediately blocked in the artist's agenda.
I need an invoice to complete the payment, what now?
You will always receive an invoice, no later than 3 working days after the performance.
You make the payment when confirming the booking, using one of the available payment methods.
We support the most popular payment methods to complete your booking as easily and quickly as possible (note that some of these methods vary by country):
- IDEAL
- PayPal
- Credit card
- Bancontact
- Voucher
- In advance on invoice (depending on the total amount and the eventdate)
I need an invoice immediately after payment, what now?
That is possible, have you advanced the amount and do you want to receive an invoice immediately for declaration? If you have booked an artist, you will find an invoice in your ShowBird account at Requests. Click on Agreement in the ticket of the booking, at the top you can download the PDF invoice.
I have lost the invoice, what now?
Check your mail, you will receive an invoice for the performance via Showbird no later than 3 working days after the performance.
You can also download the invoice in your Showbird account. Click on Agreement in the booking ticket, at the top you can download the invoice as PDF.
The date on the invoice is incorrent, what now?
Check your details by logging in to your account. Click on [my profile].
Do you have a different billing address? You can also enter this here.
-Is the date here incorrect? Then adjust this, this is applied with a subsequent booking.
-Is the date here correct? Then contact us via
Payment options
How can I pay?
We support the most popular payment methods to complete your booking as easily and quickly as possible (please note that some of these methods vary by country):
- IDEAL
- PayPal
- Credit card
- Bancontact
- Voucher
- In advance on invoice (depending on the total amount and the eventdate)
Note: Only when you accept and pay for the proposal, a binding agreement is created.
The performance is final and immediately blocked in the artist's agenda.
Are there any costs associated with paying online?
Depending on the payment method you have chosen, transaction costs may apply to your booking. These costs are shown on the payment page for each payment method.
Can I pay in cash?
No, cash payment is not one of the payment methods. ShowBird arranges all administration for the artist (payments, invoicing, etc.) online.
Can I pay in advance on invoice?
Yes, this is possible depending on the total amount and the eventdate. It is important that payment is received by us the next time, according to the payment term indicated on the invoice.
How does this work?
Choose the option 'Bank transfer' on the payment page and you will receive an invoice by e-mail. An administration fee is charged for this option, just like e.g. Credit card and PayPal did. This amounts to 5% of the total booking price, with a minimum of €50 and a maximum of €100.
Can I pay by invoice afterwards?
No, you will always receive the invoice 24 to 48 hours after the performance.
You already pay when confirming the booking, using one of the available payment methods.
We support the most popular payment methods to complete your booking as easily and quickly as possible (please note that some of these methods differ per country):
- IDEAL
- PayPal
- Credit card
- Bancontact
- Voucher
- In advance on invoice (depending on the total amount and the eventdate)
You can pay in advance on invoice, read the question above.
Can I make a deposit?
Yes, you always pay a 100% deposit when you accept a proposal and confirm the booking. You choose the payment method with which you want to confirm the booking.
The amount will be deposited in a secure account and the artist will be paid no later than 3 working days after the performance.
Can someone else pay for me?
Yes, you can choose to send a payment link to a colleague. You do this on the payment page. Your colleague will receive a payment link to immediately pay the payment. We also send an invoice if the payment link is not sufficient within your organization.
You remain the person who receives the booking confirmation by e-mail as soon as the payment has been received by us.
Please note: the booking is only completed as soon as the payment is received by us and you have received the booking confirmation.
I have not received a Booking Contract, what now?
Check your email, you will receive the Booking Contract via ShowBird immediately after payment.
Not received? First check whether the payment was successful. If the act has been booked, the ticket (in your ShowBird account under Request) will read in large letters 'Booked '.
Isn't this the case? Please contact ShowBird at
My online payment has failed, what now?
Check your email, you will always receive a confirmation email with the Booking Contract as soon as your payment has been completed.
Not received? Then try to complete the payment again.
Cancellations
My event is cancelled, what now?
You can cancel a booking. At the bottom of the agreement (can be found on the ticket in your ShowBird account under Request) you will find a 'Cancel' button.
Depending on the cancellation policy of the artist, you will receive a part of the rental fee back. The costs for cancellation therefore depend on the cancellation policy of the artist. The artist can have a flexible or strict cancellation policy. This can be found in the booking agreement. Read more about it here how our independent platform works.
The artist cancels the performance, what now?
In principle, an artist cannot cancel the performance, unless he is unexpectedly forced to do so by illness or death. Fortunately, ShowBird has the largest offer for Live Entertainment in NL, so we are happy to help you find a good replacement. Read more about it here how our independent platform works.
My event cannot take place due to corona, what now?
Together with the artist, try to move the performance to a later date. We are ready to process any changes administratively immediately. Read more about the current corona measures.
Have the measures been tightened up so that you can organize your event? need to move or cancel?
In that case, pass this on to the artist at the latest 1 week after publication. This gives the artist the opportunity to take on other performances.
The artist did not show up, what now?
That's very frustrating, we're going to find out where this went wrong.
If the artist is indeed at fault, we will remove them from the platform.
Of course we will refund the entire amount to your account.
Contact ShowBird at
When will I get my money back if the artist cancels?
In principle, an artist cannot cancel the performance, unless he is unexpectedly forced to do so by illness or death. Fortunately, ShowBird has the largest offer for Live Entertainment in NL, so we are happy to help you find a good replacement.
Have you consulted the above information but still can't figure it out?
Then you can contact us by
Or call us: between 9:00 am - 5:00 pm we can be reached by telephone at 0702810060
