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1 (solo) performer
Indoor and outdoor
Speaker
45 min
3x4 meters free
NL, EN
What is the shortest route to more customer focus, customer experience and customer satisfaction?
What motivates your customers? What do they like and where is the pain?
Using original perspectives from psychology, scientific research, recognisable practical examples and a healthy dose of humour, Frans Reichardt shows you how to make your clients wag their tails again!
How do successful companies manage to keep their customers so happily wagging their tails? What is their secret? Listening to your customers and asking for feedback can help. Doing blindly what your customers want is lethal soup. If you're not careful, your customers will lead you astray. Because customers are lying, only they don't realize it themselves....
What motivates your customers? What do they like? Where is the pain? How can you help your customers even better and make them happier?
Using original angles from psychology, scientific research and recognizable practical examples, Frans Reichardt shines his light on the essence of customer behavior, customer focus and customer satisfaction in a sometimes humorous way. In this inspiring presentation he gives you practical
tips to get started right away.
Happy customers don't bite, they wag!
Reviews
April 2022, Arjan Jongkind, CEO Temati Group
Frans told our international sales team of about 15 men/women from various countries a fascinating story with a personal touch on the theme of 'kissing a cactus'. Both his person and his story were perceived as very positive by the participants.
€ 1.653,-
act price ex 21% VAT
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The request is non-committal.
Artist will respond with question/proposal.
After that, you can complete the booking.
