Cancellations
My event is cancelled, what now?
You can cancel a booking. At the bottom of the agreement (can be found on the ticket in your ShowBird account under Request) you will find a 'Cancel' button.
Depending on the cancellation policy of the artist, you will receive a part of the rental fee back. The costs for cancellation therefore depend on the cancellation policy of the artist. The artist can have a flexible or strict cancellation policy. This can be found in the booking agreement. Read more about it here how our independent platform works.
For bookings on Showbird, the normal right of withdrawal does not apply to consumers, because it concerns a leisure activity on a certain date. However, we offer consumers a similar right to be found in Article 5.1.1 of the Agreement.
The artist cancels the performance, what now?
In principle, an artist cannot cancel the performance, unless he is unexpectedly forced to do so by illness or death. Fortunately, ShowBird has the largest offer for Live Entertainment in NL, so we are happy to help you find a good replacement. Read more about it here how our independent platform works.
My event cannot take place due to corona, what now?
Together with the artist, try to move the performance to a later date. We are ready to process any changes administratively immediately. Read more about the current corona measures.
Have the measures been tightened up so that you can organize your event? need to move or cancel?
In that case, pass this on to the artist at the latest 1 week after publication. This gives the artist the opportunity to take on other performances.
The artist did not show up, what now?
That's very frustrating, we're going to find out where this went wrong.
If the artist is indeed at fault, we will remove them from the platform.
Of course we will refund the entire amount to your account.
Contact ShowBird at
When will I get my money back if the artist cancels?
In principle, an artist cannot cancel the performance, unless he is unexpectedly forced to do so by illness or death. Fortunately, ShowBird has the largest offer for Live Entertainment in NL, so we are happy to help you find a good replacement.
