Procedure
Administration
Customer payment options
Cancellation
Procedure
What about payment at ShowBird?
Payment is guaranteed: the customer has already paid ShowBird the moment the booking is confirmed. So you don't have to do that yourself. A customer confirms a performance by determining it. Check out this page we created for customers to properly explain their payment process.
What does ShowBird earn from me?
As soon as you are booked, ShowBird charges a fee for establishing the agreement. This fee is a fixed percentage of the price agreed by Artist and Client for the act. The Showbird booking fee: 10% (ex VAT) per transaction.
Do I have to pay to be on ShowBird?
Nope! You can register for free and offer on our platform.
We only charge a service fee when you are actually booked.
Administration
- ShowBird takes care of all administration for you
Automatically your fee + invoice in the mail
When does the customer have to pay?
The customer pays a proposal at the moment that he/she accepts a proposal and thereby confirms the booking. The entire amount comes in a safe account and no later than 2 working days after the performance we will start the administrative handling: you will receive your invoice for the performance and the money will be transferred to your account (there may be a few hours between the two).
When will I be paid?
We will start the administrative handling at the latest 2 working days after the performance: you will receive your invoice for the performance and the money will be transferred to your account.
Please note: the invoice is sent separately from the payment and can therefore arrive earlier, or vice versa.
Do I have to create an invoice myself?
No, the invoice is made by ShowBird on your behalf. You will of course receive a copy for your own records.
When will I receive an invoice?
We will start the administrative handling at the latest 2 working days after the performance: you will receive your invoice for the performance and the money will be transferred to your account. So you don't have to go after that yourself.
Please note: the invoice is sent separately from the payment and can therefore arrive earlier, or vice versa.
Why do I only receive the invoice after the performance?
The invoice date is the same as the transaction to you as an artist takes place: no later than 2 working days after the performance. This is the easiest for both you and the customer.
I have not received my payment yet, what now?
We will start the administrative handling at the latest 2 working days after the performance: you will receive your invoice for the performance and the money will be transferred to your account. Do you still not have the payment 1 week after the performance? Then contact us via
I have not received an invoice, what now?
Check your mail, you will receive an invoice from Showbird no later than 2 working days after the performance. Not received? First check whether the booking has been confirmed. When the act is booked, there is "Requests" on the ticket in your Showbird account under [requests] in large letters.
Booked but not received an invoice? Then please contact Showbird via
My personal details on the invoice are incorrect, what now?
Check your details by logging into your account. Click on [My profile].
-Is your data incorrect? Then adjust this, the next invoice will contain your new data
-Is your data correct? Please contact us at
The VAT percentage on the invoice is incorrect, what now?
The VAT percentage that you have entered for your act(s) is automatically transferred to the invoice. So first check whether you have set this up correctly. Does the VAT percentage not match that on the invoice? Please contact us at
My fee has been paid into an old account number, what now?
Check your details by logging into your account. Click on [My Profile]. Adjust your account number if necessary. Subsequent bookings will be transferred to your new account number. Were the details already correct, but was your fee paid into an old account number? Please contact us at
How can I change my account number?
Log in to your ShowBird account and go to [My profile]. You can change your account number here. Don't forget to click 'Save' after making changes.
I don't have a Chamber of Commerce number, how does this work with invoicing?
In this case you register as a private artist. As a private artist (or group) you can simply enter into a contract with a customer. In this case, we will create a receipt (instead of an invoice) on your behalf, of which you will receive a copy by email. Read more about ShowBird's invoice construction on this page.
I fall under the KOR, how does this work with invoicing?
Are you registered as a business artist but under the KOR? No problem, we will make an invoice on your behalf with 0% VAT. Read more about ShowBird's invoice construction on this page.
I incurred additional costs during my performance, what now?
Always try to include matters such as parking costs, catering or additional technology in your proposal in advance. You can always discuss this with the customer via the chat function. Have you continued to act in consultation with the client? Send us an email with the agreed additional price via
Customer payment options
- From the eyes of the customer
What payment options does a customer have to book me?
We support the most popular payment methods to make completing a booking as easy and fast as possible (please note that some of these methods vary by country). The customer confirms the booking by paying him and can choose from the following payment options:
IDEAL
PayPal
Credit card
Bancontact
Voucher (if provided)
On invoice (provided the performance takes place over 3 weeks or longer)
The customer asks me questions about the payment, what should I do?
You can always refer the customer to our customer service, where you will find the FAQs regarding payments. Or ask the customer to contact us at
The customer wants to pay afterwards, what now?
This is not possible, full payment must be made when confirming the booking, using one of the available payment methods. You can refer the customer to our secure payment page on ShowBird.
The customer wants to pay in stages, now what?
This is not possible, full payment must be made when confirming the booking, using one of the available payment methods. You can refer the customer to our secure payment page on ShowBird
The customer wants to pay in cash, now what?
This is not possible, cash payment is not one of the payment methods.
Cancellations
- Cancellation Policy
What happens if the customer cancels my booking?
Then we apply the cancellation conditions that you have chosen in your Profile. Depending on the cancellation policy you use, the customer can get a part of the fee back. Read more about how our independent platform works here.
What happens if I cancel my booking?
In principle, as an artist you cannot cancel the performance, unless you are unexpectedly forced to cancel due to illness or death. Are you still forced to cancel the performance? Then do this as soon as possible by going to [My Gigs] in your account and clicking on 'Agreement' in the relevant ticket. At the bottom you can choose the option 'Cancel performance'.
ShowBird charges 10% commission for its services when booking. Even when you cancel you will receive an invoice for our fee. We normally take care of the administrative handling (invoicing, payment, etc). We will of course also do this with regard to this cancellation (credit note, refund, etc).
Have you consulted the above info but you can't figure it out?
Then contact us by e-mail via
Or call us: between 9:00 am - 5:00 pm we can be reached by telephone at 0702810060
