From Customer to Champion!

1 hour

NL

What do sales, service, care and leadership have in common? Everything. It all revolves around one thing: the customer. The customer as a person, not a number. Whether you're on the phone, at the bedside, or in the boardroom making decisions - your strategy, your behavior and your choices determine whether your customer has a complaint ... or becomes a champion.

In this stimulating and inspiring lecture we take you to the core of success: how to put customers first and make a difference in every step of the journey. No boring models, but practical insights and real stories from practice. You will learn:

- How to emotionally connect customers to your brand or service.
- Why the bridge between strategy and operations often collapses - and how you can build it.
- The power of empathy in leadership: what employees feel, customers feel too.
- How to ensure that service becomes not just good, but unforgettable.

Whether you work in sales, healthcare, retail or at the top of an organization: this is your chance to take a fresh look at customer focus and leadership. Because when you grow, your customer grows - and therefore your success.

Do you dare to take the step from satisfied customers to real ambassadors?
Sign up and make your organization a champion in customers, sales and care.

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