Kiss the Cactus - The Power of Listening

Expert, Guru / Thought leader

45 min

NL, EN

Leadership,
Customer focus,
B-to-B,
Relationship marketing

Inspire,
Motivate,
Personal effectiveness

Discover the hidden strengths of a listening organization, listening teams and listening leaders

Listening seems so obvious. In practice, it often turns out to be much more difficult than you think. "Our ears are willing, but our head keeps getting in the way," says Frans Reichardt, also known as "the Customer Listener. Frans is unilaterally deaf and knows from experience that listening is no piece of cake. Even if your ears are fine, the volcano in your head is constantly pumping up thoughts. Judgments especially, which prevent you from listening carefully to signals in society, in your organization and with your customers.
In 'Kiss the Cactus' Frans lets his audience discover in a light-hearted way the hidden listening power in organizations, in teams and in ourselves. How do you lift the listening capacity of your organization - and therefore of your team and yourself - to a higher level? How do you develop a listening mindset and how do you become a listening leader? By the way, what does this all have to do with the cactus...?
Frans answers these and other questions. He provides insights and practical tools that help you embrace your listening power and apply it immediately to make listening the basis of your future success.

Frans Reichardt, "the Customer Listener," is an experienced speaker and trainer. He studied the power of feedback and discovered the importance of listening to create lasting relationships. He has written several books and e-books, including "Business Bloopers," "Happy Customers Don't Bite (They Wag!)," "Does a Customer Come to the Doctor," and "Listen Your Way To Customer SuCXess.

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