Kiss the Cactus

Expert, Guru / Thought leader

45 min

NL, EN

Leadership,
Customer focus,
B-to-B,
Relationship marketing

Inspire,
Motivate,
Personal effectiveness

Discover the hidden power for customer-centric thinking & doing

Listening seems so obvious. In practice, it often turns out to be much more difficult than you think. "Our ears are willing, but our head keeps getting in the way," says Frans Reichardt, also known as "the Customer Listener. Frans is unilaterally deaf and knows from experience that listening is no piece of cake. Even if your ears are fine, the volcano in your head is constantly pumping up thoughts. Judgments especially, which prevent you from listening well to signals in society and to your clients.
In the inspiration session 'Kiss the Cactus' Frans lets you discover in a light-hearted way the hidden listening power in your organization and in yourself. How do you lift your listening capacity - and that of your team and yourself - to a higher level? How do you develop a listening mindset and how do you become a listening leader? And what does this all have to do with the cactus?
Frans answers these and other questions. He gives you insights and practical tools to help you embrace and apply your listening power. Make listening the basis of your success!

Frans Reichardt, 'the Customer Listener', is an experienced speaker and trainer. He studied the power of customer feedback and discovered the importance of listening to create lasting customer relationships. He has written several books and e-books, including "Happy Customers Don't Bite (They Wag!)," "Does a Customer Come to the Doctor," and "Listen Your Way To Customer SuCXess.

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