Bring Back That Loving Feeling

Expert

45 min

NL, EN

Customer focus,
Sales and customer focus,
Relationship marketing

Inspire,
Inform

Do you want to be indispensable and irresistible to your customers? Do you want to work on indestructible customer relationships? Then listen to your customers with unconditional love. They will be happy to give you the answers you are looking for.

Major changes await us in the coming years. These are accompanied by threats and opportunities. Such as the chance to make yourself indispensable and irresistible to your customers. Who is that customer anyway? How does he behave? What does he want?
How can you continue to offer your customers added value in tomorrow's world? Do you know your customers well enough? Do you know what customers really need today - and even better: tomorrow -?

Frans Reichardt - The Client Listener - helps organizations to improve customer focus, customer experience, customer value and the creation of sustainable customer relationships. That starts with listening carefully to customers and looking closely at customer behaviour. Then to provide solutions that matter, processes that matter, employees that matter and communication that matters

In a relaxed and humorous way, Frans Reichardt shines his light on customer focus, customer satisfaction and customer loyalty, including the pitfalls. His story helps you to work with even more confidence towards a future in which unconditional love for the customer and willingness to listen to customers will make you much more attractive and even irresistible.

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