Do you have the gun factor?

1 hour

NL

Success,
Customer focus,
Customer experience

Winning

Do you have the gun factor? Which customer or colleague sees you as a hero? How do you exceed expectations? Everyone can make a difference during every contact moment. Show that you see, hear and acknowledge the other.

Creating a positive experience for someone else. An experience that transcends professional competence and customer focus. It exceeds your expectations. You promote trust, stimulate cooperation and thus your gun factor.

After this interactive presentation, you will know how to use GUNFACTOR tactics to exceed customer expectations and you will immediately benefit from the effect: more compliments, success, self-confidence and energy for yourself! Strengthen your communication power during the four phases of each personal contact moment:

Phase 1) Making contact
Mindset: without real contact no real conversation
Tactics: Faster contact with Positive Incentives

Phase 2) Fathoming the situation
Mindset: First understand...
Tactics: activate the 5th ListenLevel and thus respond to invisible information

Phase 3) Discuss possibilities
Mindset: ...and only then be understood
Tactics: touch, surprise & inspire with Storytelling

Phase 4) Making progress
Mindset: Everyone must win
Tactics: reacting positively to critical questions or negative reactions with the Counterplan

The effect
(a) a positive experience for customers, because they feel seen, heard and acknowledged by the extra step you take for them.
b) more compliments, success, self-confidence and energy for yourself, because your efforts are appreciated and you make progress.
c) a positive image and profitable market position, because customers like to come back and recommend the organisation.

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