Request
- Clients can search for an act for their event on Showbird.
- Once they've found an interesting act, they can submit a request to the artist.
- As an agent, you will automatically receive the request by e-mail.
- This e-mail will contain information about the relevant event your artist was asked to perform at.
- All requests are obligation-free, which means you can decide whether to accept or decline an offer.
- Make sure to send a clear and timely response to any requests you receive.
How do I know whether I've received a request?
When a client submits a request, you will be notified immediately by e-mail. You can open and respond to this e-mail immediately.
Where do I find an overview of act requests for my artists?
For an overview of all act requests and bookings go to 'My gigs' on the personal artist's page. After logging in, you'll see your name at the top of each page. Click on your name, open the drop-down menu and select 'My gigs'.
Accepting a request
If you're interested in performing at the event in question, you can accept the request by clicking on the blue button at the bottom of the page. The request will then be converted into an official offer.
Declining a request
If you're not interested in performing at the event in question, you can decline the request by clicking on the red button at the bottom of the page. Clients appreciate it when you also indicate why you're declining a request.
Negotiations
Note: clients may include specific questions or requirements in their requests. You can add special agreements or price adjustments to your offer before accepting a request. Your comments and/or price adjustments will then be included in the proposal.
Proposal
How do I send a proposal to a client?
After accepting a request, an official proposal will be automatically sent to the client. This proposal is obligation-free.
What's in the proposal?
The proposal contains information about the original request and your performance requirements (available space, rider, etc.). Any additional agreements or stipulations you made will also be included here.
Can I review the proposal?
Of course. You can find your request under the 'My gigs' tab on the personal artist's page. After logging in, you'll see your name at the top of each page. Click on your name, open the drop-down menu and select 'My gigs'.
We also sent you an e-mail confirmation with a link to the specific proposal.
Can I withdraw my proposal?
Yes, you can. If another client has booked you for the same timeslot or if you aren't happy with your proposal, you can cancel it. Click on the button at the bottom of the page: [Withdraw proposal]. The artist will be automatically informed via e-mail.
What happens if a client rejects my proposal?
Clients can reject a proposal if they don't agree with the contents. In this case, you'll receive an e-mail with the reason for the rejection. This can mean one of two things: the booking will be cancelled or the client may want to negotiate the conditions. In the latter case, you can submit a revised proposal.
WWhat happens if a client accepts my proposal?
If a client accepts your proposal, you will be booked for the event and a binding agreement will be made. In other words: your artist is going to perform!
Bookings
How do I know if my artist has been booked?
If an artist has been booked, you'll receive an e-mail with the contract. All of the event details can be found on the artist's 'My requests' page. The performance date(s) will be added to their calendar.
Do I have to draft my own contract?
Showbird drafts the contract automatically and sends it to the client. You'll receive a copy as an attachment to the confirmation e-mail. You can also find the contract on your 'My gigs' page. Note: Showbird is not listed as a party in the contract. The contract is entered into by you (the Agent) and the client (the Contractor).
What are the payment terms?
Payment is always guaranteed, as the client pays Showbird in advance. This means you don't have to contact the client about payment after performing. You will receive payment 24 hours after the performance. This gives the client time to report a no-show (an artist that didn't show up). Incidentally, this is the only condition for which we do not issue a payment.
Do I have to create my own invoice?
Not to worry, we automatically submit an invoice to the client on your behalf. Of course, you will receive a copy of this invoice for your own administration.
How do I contact a client?
If you'd like to contact the artist to discuss a performance or another issue, you can find the contact details in the contract.
Can a client cancel a booking?
Yes, but depending on the cancellation party you drafted for the artist, they may be required to pay cancellation costs. For more information, consult Article 5.1.2 of the contract or Article 6 of the general terms and conditions for clients.
How do I cancel a performance?
Try to avoid this at all costs. That said, if circumstances arise that force you to cancel a show, click on the ticket on your 'My gigs' page and open the contract. You can then click on the [Cancel performance] button at the bottom of the page. Note: make sure to explain why you can't perform on that date and try to suggest an alternative. You can find replacement acts on the Showbird website. The cancellation conditions can be found in Article 5.1.2 of the contract or Article 6 of the general terms and conditions.
If you have any additional questions, feel free to contact us on 070-281 00 60 or send us an
