Do you have a question or a comment for Showbird?
- I'm experiencing problems with the site
- An artist isn't complying with the code of conduct
- I noticed incorrect/suspicious articles on Showbird
- I have a fun tip for Showbird
Reporting a problem about the performance
Did you encounter problems with the performance or the artist? As unfortunate as this may be, all issues involving the performance and the artist are between you and the artist. There is very little Showbird can do about this.
Contact us if the artist failed to show up
Be sure to report this within 24 hours using the review form. We'll make sure you receive a refund.
You can find the link to the review form in the last e-mail you received from Showbird.
Complaints procedure (Thuiswinkel compliance)
Of course we will respond alertly to every customer message, but for the record the formal lower limit:
We will confirm that we have received your complaint and respond substantively within 7 days of receipt. You can also submit your complaint to:
- The disputes committee of Thuiswinkel, Postbus 90600, 2509 LP in The Hague: www.sgc.nl
- the disputes committee of the European ODR Platform (http://ec.europa.eu/consumers/odr/)