- Clients can search for an act for their event on Showbird.
- Once they've found an interesting act, they can submit a request to the artist.
- You will automatically receive the request by e-mail.
- This e-mail will contain information about the relevant event.
- All requests are obligation-free, which means you can decide whether to accept or decline an offer.
- Make sure to send a clear and timely response to any requests you receive.
How do I know whether I've received a request?
When a client submits a request, you will be notified immediately by e-mail. This means you can open and respond to this e-mail immediately.
Where do I find requests for my acts?
For an overview of all act requests and bookings go to 'My gigs' on your personal Showbird page. After logging in, you'll see your name at the top of the page. Click on your name, open the drop-down menu, and select 'My gigs'.
Declining a request
If you're not interested in performing at the event in question, you can decline the request by clicking on the red button at the bottom of the page. Clients always appreciate an explanation for why a request was denied.
Negotiate and coordinate
The customer may have a specific question or requirement in his application. You can consult with the customer and negotiate through our chat function. At the bottom of the request you will find the button 'Ask customer questions'. With that you start a personal conversation with the customer. This way you can discuss the details and options concerning the performance. Note: phone numbers, e-mail addresses and URLs are made invisible by the system. Do you need help with conversating with the customer? Call us at: 070-2810060.
Accepting a request
If you're interested in performing at the event in question, you can accept the request by clicking on the blue button at the bottom of the page. The request will then be converted into an official offer.
About two weeks after you register on ShowBird, we will make an anonymous test request for one of your acts. This way you go through the above process in its entirety. In this way we check whether you understand everything correctly and whether there are still points on which we can offer clarification. We do this with all new artists on ShowBird, to get a feel for the platform.
How do I send a proposal to a client?
After accepting a request, an official proposal will be automatically sent to the client. This proposal is obligation-free.
What's in the proposal?
The proposal contains information about the original request and your performance conditions (available space, rider, etc.). Any additional agreements or stipulations you made will also be included here.
Can I review the proposal?
Of course. You can find your proposal under the 'My gigs' tab on your personal Showbird page. After logging in, you'll see your name at the top of the page. Click on your name, open the drop-down menu, and select 'My gigs'.
You’ll also receive an e-mail confirmation with a link to the specific proposal.
Can I withdraw my proposal?
Yes, you can. If another client books you for the same time slot or if you're having doubts about your proposal, you can always cancel it. Click on the [Withdraw proposal] button at the bottom of the page. The client will be automatically notified by e-mail.
What happens if a client rejects my proposal?
Clients can reject a proposal if they don't agree with the contents. In this case, you’ll receive an e-mail with the reason for the rejection. This can mean one of two things: the booking will be cancelled or the client wants to renegotiate the conditions. If the client wants to renegotiate, you can submit a revised proposal.
What happens if a client accepts my proposal?
If a client accepts your proposal, you will be booked for the event and a binding agreement will be drawn up. In other words: you're going to perform!
How do I know if I've been booked?
If you've been booked, you'll receive an e-mail with the relevant contract. All of the event details can be found on the 'My gigs' page. The performance date(s) will be added to your calendar.
Do I have to draft my own contract?
Showbird drafts the contract automatically and sends it to the client. You'll receive a copy as an attachment to the confirmation e-mail. You can also find the contract on the 'My gigs' page. Note: Showbird is not listed as a party in the contract. The contract is only entered into by you (the artist) and the client.
What are the payment terms?
Payment is always guaranteed, as the client pays Showbird in advance. This means you don't have to contact the client about payment after performing. You’ll receive payment 24 hours after the performance. This gives the client time to report a no-show (an artist that didn't show up). Incidentally, this is the only condition for which we do not issue a payment.
Do I have to create my own invoice?
Not to worry, we automatically submit an invoice to the client on your behalf. Of course, you will receive a copy of this invoice for your own administration.
How do I contact a client?
If you'd like to contact a client to discuss a performance or another issue, you can find their contact details in the contract.
Can a client cancel a booking?
Yes they can, but depending on your cancellation policy, they may be required to pay cancellation costs. For more information, consult Article 5.1.2 of the contract or Article 6 of the general terms and conditions for clients.
How do I cancel a performance?
Try to avoid this at all costs. That said, if circumstances arise that force you to cancel a show, click on the ticket on your 'My gigs' page and open the contract. You can then click the [Cancel contract] button at the bottom of the page. Note: make sure to explain why you can't perform on that date and try to suggest an alternative artist. You can find replacement acts on the Showbird website. The cancellation conditions can be found in Article 5.1.2 of the contract or Article 6 of the general terms and conditions.