Contact with customer

Contact with customer

• You have 1-on-1 contact with the customer via our chat function.
• No intermediaries or unnecessary links, as soon as possible to that booking.

Can I consult with the customer?

Yes, you can easily switch directly with the customer via the chat function on the platform. This works just as easily as Whatsapp, for example, and you also receive a notification via e-mail with every new message. You can find the chat function in the [My Gigs] area. Click on the blue speech bubble on the left of the relevant request and the chat will appear.

I am not notified of a new chat message, what now?

Go through the steps below:
1. Check in [My Profile] whether your e-mail address is correct. Isn't he right? Then adjust it. Is he right? Go to step 2.
2. Check your SPAM box, is the email here? Then mark the sender as 'wanted'. Is the email not there? Go to step 3.
3. If the solution is not in the steps above, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I email/call/appoint with the customer?

Contact with the customer is via the chat function on the platform. You can also respond to chat messages from the customer via e-mail, which will be transferred to the chat. The moment you are actually booked, you will receive the contact details of the customer (email address and telephone number).

How long does it take for the customer to respond?

Have you sent a proposal and/or chat message to the customer? Then the customer has 72 hours to respond. After 72 hours, we will send an email asking if the application is still current. Here we give two options:

• The customer is given more time to decide (after which this process is repeated);
• The customer withdraws the request or rejects the proposal.

Tip: always send a chat message to the customer when you would like a response.

Can I send photos/videos to the customer?

Yes, that's possible. Send your material to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will forward it directly to the customer. Sometimes it is important for the proposal that the client receives visual material. Consider, for example, the possibilities of outfits, the appearance of the act or an extra impression of the atmosphere.

Why are my contact details blurred in chat?

This has to do with privacy legislation, only after the booking has been confirmed can you as an artist see the customer's data and vice versa.

Can I negotiate with the customer?

Of course. The customer may have asked a specific question or requirement in his application. You can consult and negotiate with the customer through our chat function. At the bottom of the application you will find the button 'Ask customer question'. This starts a personal conversation with the customer. This way you can discuss the details and options regarding the performance. Please note: telephone numbers, e-mail addresses and URLs are made invisible by the system. Do you need help conversing with the customer? Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

The customer has agreed in the chat, now what?

It is important that the customer also accepts and pays for your proposal. Both the customer and you will immediately receive a booking contract in the mail. Haven't received a contract yet? Then the booking has not yet been confirmed via the correct route. Can't find your customer? Have him/her contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.