- With a booking you have a contract with the customer.
- We take care of all administration and contracts for you.
How do I know I'm booked?
You will immediately receive a booking contract in your email, in which you will find the contact details of the customer. In your ShowBird account under [My Gigs] you can also see if you are booked. You will then see 'Performance booked' on the right side of the relevant ticket. You can also immediately find the Agreement there.
Please note: did you not receive a booking contract or does your account not state that the performance has been booked? Then the performance cannot (yet) take place.
With whom do I have a contract?
The contract is entered into between you ('Artist') and the customer ('Client'). ShowBird is not a party to this. We will take care of the administration.
Do I have to make a contract myself?
No, the contract is automatically generated by ShowBird. This is immediately sent to both you and the customer. You can also find it in your ShowBird account under [My Gigs]. Note: ShowBird is not a party to the agreement. It is entered into between you ('Artist') and the customer ('Client').
The data in the contract does not match the agreement, what now?
Can the customer still cancel the booking?
Yes, the customer can still cancel the booking at any time. Depending on the cancellation policy you apply, you will be compensated for this. Have you not made any agreements about this with the customer? Then the cancellation conditions that you have entered on ShowBird via [My Profile] apply.
Can I still cancel the booking?
Yes, that's possible. Try to avoid this at all times. Do you have to cancel your performance unexpectedly? Then go to [My Gigs] and click on the relevant ticket on 'Agreement'. Click on the red/white 'Cancel performance' button at the bottom. There is a form that needs to be filled out.
ShowBird charges 10% commission for its services when booking. Even when you cancel you will receive an invoice for our fee. We normally take care of the administrative handling (invoicing, payment, etc). We will of course also do this with regard to this cancellation (credit note, refund, etc).
Have you found a replacement artist you want to recommend? That's great, send the customer a message via the chat function or put it in the message field when you reject the request. The recommended artist must have an account on ShowBird.
I have not received a Booking Contract, what now?
Go through the steps below:
1. Check in your account at [My Gigs] whether the gig has really been booked. If so, you will immediately find the Agreement there.
2. Check in [My Profile] whether your e-mail address is correct. Isn't he right? Then adjust it. Is he right? Go to step 3.
3. Check your SPAM box, is the email here? Then mark the sender as 'wanted'. Is the email not there? Go to step 4.
Customer says it has already been confirmed, but I don't have a contract yet?
Go through the steps below:
1. Check in your account at [My Gigs] whether the gig has really been booked. If it says 'Performance booked', go through the steps of the question above. If not, go to step 2.
2. Point out to the customer that the booking still needs to be officially confirmed and paid for. The customer must accept your proposal via the payment page.
Read more about the payment method for customers on ShowBird here. You can also refer your customer to this.
The customer has agreed in the chat, now what?
The booking has not yet been confirmed. Point out to the customer that this still needs to be officially confirmed and paid via the payment page. Only then can you actually start performing. You can direct the customer to the page that explains the booking process for customers.
Where can I find the customer's contact details after booking?
You will find this in the booking contract that you received by e-mail. You can also find these in your ShowBird account via [My Gigs]. Click on Agreement in the relevant ticket and scroll down. You can download the Contract.pdf here.
The date/time/price of the booking has changed, now what?